The Conference

A one-day conference helping you understand the legislative and industry changes we face, how to manage complaints, and provide the best client service.

Tuesday
2 May 2023

The Hilton Hotel, Princes Wharf, 147 Quay St
Auckland

On behalf of Financial Services Complaints Limited I have pleasure in inviting you to join us at FSCL's fourth conference, OUR future is NOW.

The conference will be held at The Hilton Hotel, Auckland, on Tuesday 2 May 2023. We have a packed programme tailored to helping all financial service providers. "OUR future is NOW" includes insightful keynote presentations from Tony Alexander and Julia Grace, and specialist workshops run by FSCL staff. These workshops are designed to give you practical knowledge of the recent legislative changes, including recent case studies. You can also look forward to helpful tips on how to manage complaints and networking opportunities.

Susan Taylor, FSCL, Financial Ombudsman and CEO

The Conference

About

Speakers

Keynote speakers

Tony Alexander

Tony Alexander was Chief Economist at the BNZ for almost 25 years and has been out on his own as an independent economist since late-2019. He distributes the free weekly “Tony’s View” publication to over 25,000 subscribers each week, writes a weekly column for OneRoof, has a weekly video blog, and speaks at about 80 functions a year around New Zealand. He also runs six monthly surveys which give coalface insight into what is happening in NZ industry and the housing market in particular.

Julia Grace

Julia Grace is a New Zealand professional speaker and award-winning singer and songwriter.
An international keynote speaker, Tui award winning singer-songwriter and Mental Wellness advocate with a strong background in Health Education, Julia uses a unique blend of science, story and song, sharing her personal journey with depression and anxiety to encourage audiences to “be kind to their minds”.

FSCL Conference 2023

OUR future is NOW

Tuesday 2 May 2023 8:30am - 5:00pm

The Hilton Hotel, Princes Wharf, 147 Quay St, Auckland

The Conference

A one-day conference helping you understand the legislative and industry changes we face, how to manage complaints, and provide the best client service.

Tuesday 2 May 2023

The Hilton Hotel, Princes Wharf, 147 Quay St Auckland

Keynote speakers

Register now!

Tuesday 2 May 2023
8:30am - 5:00pm

Tuesday
2 May 2023

The Hilton Hotel, Princes Wharf, 147 Quay St
Auckland