General refund policy – subject to the Covid-19 refund policy

For cancellations by delegates prior to 31 January 2021 inclusive, FSCL will provide a full refund. Delegate cancellations from 1 February 2021 to 4 April 2021 inclusive, will be eligible for a refund of 50% of the ticket price. Delegate cancellations after 4 April 2021 are not eligible for a refund, but FSCL are happy to consider a refund application in exceptional circumstances.

Covid-19 pandemic refund policy

FSCL reserves the right to postpone or cancel the conference, at our sole discretion, in the event government-imposed restrictions in relation to the Covid-19 pandemic, (whether local, national, or international) render it no longer viable to hold the conference. In the event FSCL cancels the conference you:

• will be eligible for a full refund of the ticket price, or
• you can agree to FSCL retaining the ticket price payment you made as a credit, to be utilised against the ticket price when FSCL re-schedules the conference.